Refund & Cancellation Policy

All new users receive a 14-day free trial with full access to all features. No credit card is required to start your trial. At the end of the trial period, you will need to subscribe to continue using the Service. We will send you a reminder 3 days before your trial expires.

You may cancel your subscription at any time. Here's what happens when you cancel:

• Your access continues until the end of your current billing period.
• You will not be charged for the next billing cycle.
• Your data is retained for 30 days after expiry, giving you time to export your records.
• You can reactivate your subscription at any time to regain full access.

To cancel, go to Profile → Subscription → Cancel Plan in the app, or email anup.kr.2908@gmail.com.

For monthly subscriptions (₹299/month):

• Within 24 hours of payment: Full refund available if you have made fewer than 5 voice entries — no questions asked.
• After 24 hours: No refund is issued for the current billing month as the service has already been rendered.

Cancelling a monthly plan stops future billing but does not generate a refund for the current month already paid.

For yearly subscriptions (₹2,999/year):

• Within 7 days of payment: Full refund available if you have made fewer than 20 voice entries during that period.
• After 7 days: No refund is issued. You will retain access until the end of the 12-month period.

We offer this 7-day window specifically for annual plans because of the higher upfront payment involved.

Refunds will not be issued in the following cases:

• Account suspension or termination due to violation of our Terms of Service.
• Requests made after the refund window has passed.
• Downtime or service unavailability covered by our standard SLA.
• Dissatisfaction with AI accuracy — we are continuously improving and encourage you to use the free trial to evaluate the product.
• Duplicate payments — these will be refunded in full within 5–7 business days, automatically.

To request a refund within the eligible window:

1. Email anup.kr.2908@gmail.com with subject line: "Refund Request – [Your registered mobile number]"
2. Include your Razorpay payment ID (found in your payment confirmation email).
3. Briefly state the reason for your refund request.

We will process eligible refunds within 5–7 business days. Refunds are credited to the original payment method.

If a payment fails, no amount will be charged and your subscription will not be activated. If you notice an unrecognised charge on your statement, contact us immediately at anup.kr.2908@gmail.com before raising a chargeback with your bank. We resolve most payment disputes within 48 hours.

For any refund or cancellation queries, reach us at: anup.kr.2908@gmail.com. We typically respond within 1 business day (Monday–Saturday, 10 AM – 6 PM IST).